Welcome to ACOCAM Trading Inc. (“ACOCAM Trading Inc.”, “we”, “our”, or “us”). We are committed to protecting the privacy and security of our clients, website visitors, business partners, and service users.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, request services, submit forms, create an account, upload documents, make payments, or otherwise interact with our business.

1. Company Information

ACOCAM Trading Inc.

Website: www.acocamtrading.ca

Email: info@acocamtrading.ca

Phone: +1 506 269 3009

Toll-Free:+1 (844) 528-4272

2. Information We Collect

We may collect the following information:

Personal Information

• Full name

• Company name

• Email address

• Phone number

• Mailing address

• Billing address

• Shipping address

Shipment Information

• Origin and destination details

• Cargo descriptions

• Weight and dimensions

• Number of packages

• Vehicle information

• Import and export details

• Shipping instructions

Documentation

• Invoices

• Packing lists

• Bills of lading

• Vehicle ownership documents

• Identification documents

• Customs-related documents

Account Information

• Username

• Password

• Login records

• Customer portal activities

Payment Information

Payments are processed through secure third-party payment providers. ACOCAM Trading Inc. does not store complete credit card information on its servers.

Website Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Cookies and analytics data

3. How We Use Information

We use collected information to:

• Provide logistics and freight forwarding services

• Process quote requests

• Manage bookings and reservations

• Coordinate shipments

• Process payments

• Verify customer identity when necessary

• Provide shipment tracking

• Respond to inquiries

• Improve customer service

• Improve website functionality

• Comply with legal and regulatory requirements

4. Document Uploads

Clients may upload shipping-related documents through our website.

By uploading documents, you confirm that:

• The information provided is accurate.

• You have authority to submit the documents.

• The documents do not violate any applicable laws.

We take reasonable measures to protect uploaded documents from unauthorized access.

5. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Improve website performance

• Remember user preferences

• Analyze website traffic

• Enhance user experience

Users may disable cookies through browser settings; however, certain website functions may not operate properly.

6. Sharing of Information

We may share information with:

• Shipping carriers

• Freight forwarders

• Customs brokers

• Warehouses

• Government authorities when legally required

• Payment service providers

• Technology service providers supporting our operations

We do not sell personal information to third parties.

7. International Transfers

Because logistics services involve international transportation, information may be transferred to organizations located outside Canada when necessary to provide services.

Reasonable safeguards are implemented to protect personal information during such transfers.

8. Data Security

We implement administrative, technical, and organizational measures designed to protect information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

Information may be retained for:

• Service delivery purposes

• Accounting requirements

• Regulatory compliance

• Legal obligations

• Business recordkeeping

Data will be retained only as long as reasonably necessary.

10. Customer Rights

Subject to applicable law, individuals may request:

• Access to personal information

• Correction of inaccurate information

• Deletion where legally permitted

• Withdrawal of consent where applicable

Requests may be submitted to info@acocamtrading.ca.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.