These Terms and Conditions govern the use of the ACOCAM Trading Inc. website and services. By accessing our website or using our services, you agree to be bound by these Terms and Conditions.

1. Company Information

ACOCAM Trading Inc.

Website: www.acocamtrading.ca

Email: info@acocamtrading.ca

Phone: +1 506 269 3009

Toll-Free:+1 (844) 528-4272

2. Services

ACOCAM Trading Inc. provides logistics and transportation-related services, including but not limited to:

• International Freight Forwarding

• Ocean Freight Services

• Air Freight Services

• Ground Transportation

• Cargo Consolidation

• Import & Export Services

• Vehicle Shipping

• Personal Effects Shipping

• Commercial Cargo Shipping

• Warehousing Solutions

• Logistics Consulting

• Documentation Assistance

Service availability may vary by destination, carrier availability, regulations, and operational requirements.

3. Quote Requests

All quotations:

• Are estimates only

• May be subject to change

• Depend on shipment details provided by the customer

• Are not binding until formally accepted by ACOCAM Trading Inc.

Additional charges may apply if shipment information changes after quotation.

4. Customer Responsibilities

Customers agree to:

• Provide accurate shipment information

• Provide lawful cargo only

• Submit required documentation

• Comply with import and export regulations

• Pay applicable fees and charges

Customers are responsible for any consequences arising from inaccurate or incomplete information.

5. Prohibited Shipments

The following may not be accepted:

• Illegal goods

• Dangerous goods not properly declared

• Counterfeit products

• Restricted or sanctioned items

• Hazardous materials without required approvals

• Any cargo prohibited by applicable laws

ACOCAM Trading Inc. reserves the right to refuse any shipment.

6. Booking and Reservations

Bookings are subject to:

• Carrier availability

• Space availability

• Operational capacity

• Regulatory requirements

Submission of a booking request does not guarantee acceptance.

7. Payments

Payments may include:

• Deposits

• Booking fees

• Freight charges

• Documentation fees

• Storage fees

• Additional service charges

• Taxes where applicable

Payment must be completed according to agreed terms.

Late payments may result in delays, service suspension, or additional fees.

8. Shipment Tracking

Tracking information is provided for convenience.

Tracking updates depend on information received from carriers and logistics partners.

ACOCAM Trading Inc. does not guarantee uninterrupted availability of tracking systems.

9. Customs and Regulatory Compliance

Customers are solely responsible for:

• Import permits

• Export permits

• Customs declarations

• Regulatory approvals

• Duties and taxes

ACOCAM Trading Inc. may assist with documentation but does not guarantee customs clearance.

10. Delivery Times

Estimated transit times are provided for planning purposes only.

Delivery schedules may be affected by:

• Weather conditions

• Port congestion

• Customs inspections

• Carrier delays

• Government actions

• Force majeure events

Delivery dates are not guaranteed unless specifically agreed in writing.

11. Limitation of Liability

To the maximum extent permitted by law:

• ACOCAM Trading Inc. shall not be liable for indirect, incidental, special, or consequential damages.

• Liability shall be limited to the amount paid for the specific service giving rise to the claim.

• We are not responsible for delays or losses caused by third-party carriers, customs authorities, ports, terminals, or government agencies.

12. Insurance

Cargo insurance is not automatically included unless expressly stated.

Customers are encouraged to obtain appropriate cargo insurance coverage.

13. Document Accuracy

Customers are responsible for ensuring all submitted documents are complete, accurate, and lawful.

ACOCAM Trading Inc. shall not be liable for delays or penalties resulting from inaccurate documentation.

14. Intellectual Property

All website content, logos, branding, text, graphics, and materials are the property of ACOCAM Trading Inc. unless otherwise stated.

Unauthorized use, reproduction, or distribution is prohibited.

15. Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access.

Website maintenance, updates, or technical issues may temporarily affect access.

16. Account Security

Users are responsible for maintaining the confidentiality of account credentials.

Any unauthorized use of an account must be reported immediately.

17. Indemnification

Users agree to indemnify and hold harmless ACOCAM Trading Inc., its officers, employees, contractors, and partners from claims arising from:

• Violation of these Terms

• Unlawful shipments

• False information provided

• Regulatory non-compliance

18. Force Majeure

ACOCAM Trading Inc. shall not be responsible for delays or failures caused by events beyond reasonable control, including:

• Natural disasters

• Strikes

• War

• Government actions

• Pandemics

• Transportation disruptions

19. Governing Law

These Terms and Conditions shall be governed by the laws applicable in the Province of New Brunswick and the laws of Canada.

20. Modifications

ACOCAM Trading Inc. reserves the right to modify these Terms and Conditions at any time.

Updated versions will be posted on the website.